Since M&N Mattress first opened its doors at our Parksville location back in 2000, our philosophy has always been to put the customer first. Over time, that philosophy has helped our business grow, as more and more customers continue to rely on our friendly service and expertise. Combined with our commitment to feature the very best mattress, furniture and sleep products, our dedication to customer service has helped M&N Mattress stand out as a top rated mattress store year after year. Recently, M&N Mattress received some significant recognition for our hard work and commitment to quality customer service. In 2018 we were named Vancouver Island’s Retail Company of the Year at the Grant Thornton Business Excellence Awards, and we also received the Vancouver Island Torch Award for Sales and Service from the Better Business Bureau. We are extremely grateful to those who took the time to single out our efforts last year, and we will continue to uphold that standard of service for which we have been recognized.
The awards we received last year were both open to all industries. For the dedicated team at M&N Mattress, that fact makes it all the more gratifying to be recognized in such a general category. We have lived and worked in and around the Parksville community for nearly 20 years. In that time we have seen a lot of other successful businesses emerge in the area, many of which are similarly dedicated to customer service as we are at M&N Mattress. To have been named the best in customer service twice in the same year while working among so many other wonderful, hard working business owners is truly an honour. We would also like to take this opportunity to thank those who have played such a large role in our success in 2018. We are proud to work with a number of outstanding suppliers, many of whom operate in BC, who make our jobs that much easier. Without the support of dedicated suppliers who provide top quality products and service, we would not be able to keep our own customers so satisfied year after year.
M&N Mattress features an excellent staff of friendly, hardworking and knowledgeable people who have taken our customer service philosophy to heart. They are one of the main reasons why we are even considered for prestigious awards in our industry, and we are lucky to have them. 2018 has been one of our most successful years in business, not only because we have been honoured with two major awards. We have seen our business grow significantly, which has allowed us to feature new products, reach more customers and support more local suppliers, which is beneficial for our entire community. We are extremely grateful to everyone who took the time to recognize out hard work and the dedication we have to customer service and satisfaction. The recognition we have received in 2018 will encourage our entire staff to continue to improve in 2019. If you would like to see what makes M&N Mattress one of the top businesses on Vancouver Island for customer service, be sure to visit our Parksville store today for quality mattress products and excellent service and advice.